Three cross-border bus operators are under investigation for “improper handling of passengers,” the Competition and Fair Trading Commission (CFTC), a Malawi government agency, said on Monday.
he Commission said in a statement it had received complaints from people who accessed passenger and baggage transportation services from Intercape Bus Company, Jobella Star Bus Services and Taqwa Bus services that they are “engaging in unconscionable conduct in the trade of goods and services.”
The complaints CFTC received mainly border on the following aspects:
Customer’s goods getting lost in transit and the bus companies denying liability for the same.
Customers’ goods broken or damaged in transit, and the bus companies denying liability for the same and
Improper handling of passengers, particularly not attending to their physical or healthy situation during trips.
The government-funded Commission said that the bus operators have “demonstrated unwillingness to provide satisfactory assistance to the affected travelers when they presented their complaints to their respective offices.”
The Commission has called for submissions from all interested parties and the general public on any information of evidence regarding their experiences with the bus operators.
“The Commission is interested in these cases as they raise serious concerns under Competition and Fair Trading Act (CFTA) and the Consumer Protection Act (CPA) which, among others things, prohibit suppliers of goods and services from engaging in unconscionable conduct,” it said, adding that:”Submissions should include on particular unfair conduct experienced., the evidence of travel and the goods deposited with the carrier.”